Health and Safety

The welfare of our customers is our prime consideration and we are committed to raising the standards of health and safety in our properties and to continue to identify areas where safety can be improved.

Our commitment to keeping you safe

The wait is almost over, and if you’re anything like us, you’ll be desperate to jet off on that holiday you’ve been daydreaming about. Things will be a little different now, but we want to reassure you that we’re doing everything we can to make your holiday as safe as possible.

To give you an idea of what to expect, we’ve put together the following guide which shows you how to travel safely, from the moment you arrive at the airport to stepping foot into your accommodation, and how to keep yourself and others safe while you’re away.

 

AT THE AIRPORT

Every airport is different, so we suggest reading the advice from the UK airport you’re departing from (Gatwick, Birmingham, Stansted or Manchester). Here are some general tips to keep in mind before travelling.

  • Please download boarding passes prior to travel (if applicable)
  • When checking in bags, please try and use the self-service drops where possible
  • Social distancing means that check in, security checks and boarding the aircraft may take longer than normal, so leave earlier than you usually would to make sure you arrive at the airport with plenty of time
  • Maintain social distancing rules in all areas of the airport – these will be the same as in other public places
  • Make use of the hand sanitisers located around the airport and wash your hands regularly 

 

ON BOARD THE AIRCRAFT

All airlines, including Easyjet, Air Corsica and British Airways, have introduced additional safety measures to minimise the risk of infection and protect you at every stage. Please take a little time to familiarise yourself with the policy of the airline you will be flying with.

  • We expect boarding to be done in groups. You will be notified when it is your turn to board your flight
  • Face masks / coverings must be worn at the airport, when boarding the aircraft and during the flight 
  • Onboard service will be limited to water, which will be available on request 
  • Try and keep hand your hand luggage to a minimum as the crew won't be able to help you put your luggage in the overhead lockers
  • Passengers are politely asked to refrain from consuming their own food or beverages as much as possible 
  • In-flight magazines will be removed to minimise contact between passengers 
  • You will be allowed to use the toilet, but please try to avoid queuing in the aisle 
  • Rest assured that aircraft cabins are thoroughly disinfected daily, providing surface protection which is effective for at least 24 hours

For more information about how you can protect yourself and others while travelling, please click here.

 

OUR SELF-CATERING VILLAS

You’ve arrived at your private villa, and now it’s time to relax! Social distancing measures won’t be needed here, but any person visiting the property such as the cleaner, gardener and pool maintenance will take extra precautions to keep you safe.

Cleaning - Villas will undergo a deep clean between rentals, with cleaners paying additional attention to surfaces, handles and other touchpoints both inside and outside the property. 

Linen – Linen will be cleaned at a minimum of 60°C in accordance with latest guidelines.

 

OUR HOTELS

Naturally, hotel holidays will need a little more care when it comes to keeping safe. Every hotel and destination will be different, but here’s a breakdown of the sort of safety measures you can expect.

Social distancing – Every country will follow different social distancing rules. These will be shown with floor markings, and it’s likely you will see these in your hotel’s communal areas. Simply ask reception on arrival if anything is unclear.

Wearing masks – It’s possible that your hotel may ask you to wear a mask in communal areas, including reception and whilst entering and leaving the hotel. 

Buffet meals - There might be a change in the way some hotels serve food. You may find that your hotel introduces timed dining sittings and table menu service rather than a self-service buffet.

Swimming pools, sunloungers and tables - Swimming pools will be open and sunloungers and tables will be positioned at a safe distance from one another to allow for social distancing. Hotel staff will be on hand to advise if needed.

Out and about – It’s important to also follow local guidelines and social distancing measures when you leave your hotel. If you are unsure of anything, please speak to our representative or your hotel staff.

 

CAR HIRE & TRANSFERS

Avis, our car hire partner, has introduced additional safety measures to keep customers safe. These include careful cleaning, paperless rental agreements and clear social distancing floor markings at rental desks. For more information, please click here.

Transfers will be provided according to local social distancing guidelines, but masks will be required and travelling groups will sit together. There will also be a reduction in the maximum occupancy of the vehicle.

We recommend reading government advice on travel to the country your holiday is based in. Please see the link below: