Q. How do the changes to UK Driving Licences affect me
On June 8 2015, the paper counterpart to the UK driver’s licence was abolished. Customers no longer need to present this when collecting your hire car. Neither do you need to generate a code from the DVLA website, simply present your photocard driving licence and a valid credit card for each named driver.
Q. What time can I gain access to my Accommodation?
Unfortunately access to self-catering properties is not permitted before 4pm. All villas must be vacated no later than 10am irrespective of flight departure times. This also applies to clients arriving earlier and waiting and departing clients who may pack but wish to stay at the property. Owners and cleaners need access to the property without guests being present to ensure it is cleaned and ready for the start of the holiday.
Q. Do I need a breathalyser kit in my car when driving in France?
Having been advised in 2012 of a new French law requiring the compulsory carrying of breathalyser kits in cars, we have now been informed that this legislation will no longer be enforced.
Q. What linen is included?
Bed linen, bath and hand towels are provided on a weekly basis. Beach towels are only provided in our Premium villas so you are required to take your own beach towels for all other villas or apartments. Bath towels are strictly not permitted for beach or pool use. In most properties, guests can expect beds to be made up on arrival. Cot linen is not provided.
For flight-inclusive bookings, beds will be made up corresponding to the number of guests on the reservation, please advise us before your holiday of any requirements you have which differ from this. Please note that for multiple week stays, clean linen for each week will be delivered each weekend but the bed will not be made up, except in our Premium properties.
Q. Are my flight details likely to change?
Thanks to our early flight times, you will arrive in Corsica before or around lunchtime and knock on delays are rare. However due to stringent regulations for pilots flying in and out of Corsica it has been known for flights to be altered on occasion, in which instance we will contact you as soon as we are advised. Airlines and flight times given can be subject to change, which is unfortunately beyond our control.
Q. Will I get directions to my property?
Arrival instructions, including directions and access to the property along with GPS co-ordinates, are sent out with your travel documentation two weeks prior to your travel date.
Q. How will I arrange to meet up with my representative?
Our representatives will endeavour to meet you on arrival at the airport, provided they are aware of your flight details. If you have chosen to have a representative visit you whilst you are on holiday, a note giving the proposed date and time will be awaiting your arrival at your accommodation.
Q. Why do I need arrival instructions if I have a transfer?
As well as directions to the property, arrival instructions contain essential information such as how to access your accommodation, transfer drop off points, Sunday opening hours for local shops and representatives' contact details. Please ensure that you do not travel without this document.
Q. What is Advance Passenger Information (API)?
As a result of UK Government legislation, all airlines are required to collect Advance Passenger (passport) Information from all customers (including infants) travelling to and from the UK by air. Some airlines will collect this at the airport when you check-in or via their website when you check-in online.
If we require you to provide us with your passport information, we will advise you when we send your confirmation invoice. We will require this at least 7 days before travel in order for your tickets to be processed in time.If we do not receive this information, tickets cannot be processed.
What information is needed per passenger?
- Full name, as per your passport including any middle names
- Date of birth
- Your nationality
- Passport number, issue and expiry date and country of issue
When is the information required by?
- Either at the time of booking or at least 7 days before travel in order for your tickets to be processed in time. Failure to do so will prevent tickets from being issued
- API details received within 7 days of departure may result in a Ticket on Departure being arranged, for which you may be charged.
How can I provide this information?
- Please visit Manage My Booking on our website where you can input the information. Alternatively you can call Administration on 0845 330 2042.
What if I book late?
- Our website will not confirm a booking within 7 days of travel, unless you input your API details, so please have them to hand.
- Ticket on Departure information will not be provided until we have your API details.
Q. I need a cot & highchair, how do I reserve one?
Foldable highchairs and travel cots are provided free of charge in our self-catering properties if requested at time of booking.
For hygiene reasons, cots are not supplied with linen so do remember to take your own.
Cots and highchairs can also be requested for hotel bookings, for which a small supplement may apply. Please contact Administration if you have not requested these items at the time of booking.
Q. Can I make requests on my booking?
If you have any special requirements for your holiday, accommodation or flights, please ensure they are requested at time of booking. As always, a request can never be guaranteed. Please contact Administration if you wish to add a request after the booking has been made. Please note we are unable to inspect requested items or services that are not advertised.
Q. What happens if I encounter a problem whilst on holiday?
If there is anything at all about your holiday or property, which you feel unhappy about it is important that you inform your representative as soon as possible, so they are able to take any action locally that may be necessary. Your representative's phone number can be located on your arrival instructions sent out with your ticket package and will also appear on your welcome note on your arrival in resort and in the information folder provided in your accommodation. Your representative should always be called in the first instance rather than the UK Office.
Q. When will I receive my travel documents?
These can be expected 2 weeks prior to your date of travel and will include elements such as a travel guide, arrival instructions, accommodation voucher and flight tickets (where applicable). Flight only customers travelling on our Charter flights will receive an electronic ticket. If you have only booked your accommodation with us, you will receive all relevant travel information via email unless otherwise requested.
Q. How many drivers are included in my car hire?
Your car hire package includes two name drivers per car. Drivers must be at least 21 years old and have held a full licence for at least a year. Please ensure that your choice of car can accommodate all of your luggage. Unfortunately, specific vehicle makes and models cannot be guaranteed.
Q. Due to unforeseen circumstances, I need to amend/cancel my holiday, how do I go about this?
You will need to let Administration know as soon as possible, preferably by telephone. Fees may apply depending on the nature of the change/cancellation and the time before the date of travel. This is in addition to any carriers' alterations or cancellation fees. We also advise that you let your holiday insurance company know as soon as possible.
Q. What form of payment do you accept?
Debit cards (no handling charge)
- Visa Electron (through our call centre)
Credit cards (will incur a 1.6% handling charge)
Unfortunately we are not able to accept Solo cards.
Cheques made payable to Corsican Places and your holiday reference added to the reverse of the cheque along with your name and address.
- Account number: 06019129
- Sort code: 60-18-46
Please quote your booking reference number on all bank transfer transactions.
Q. What items are included in the welcome packs?
Most of our self-catering properties are provided with a free welcome pack including basic provisions, such as tea, coffee, UHT milk, water, fruit juice, crackers, a selection of cheese, charcuterie and fresh olives and a bottle of wine, to provide you with light refreshments on your arrival.
Q. When can I check in to my hotel?
The standard international practice is to let hotel rooms from midday to midday, however times do vary. Check in times are usually between 2pm and 3pm, with check out times between 11am and 12 noon on the day of departure.
Q. How do I arrange a car seat for my child/baby?
Seats must be requested at the time of booking, however we recommend taking your own car seat. Baby and child seats can be provided (babies requiring front facing seats from approximately 6-9 months) at a supplement of £30 each. Booster seats are charged at £15 each. Rear facing baby seats cannot be provided by the car hire company, so you are required to take your own.
Q. What about insurance?
Holiday insurance is a must. We feel it is so important that we insist you either take our special holiday insurance or arrange a policy yourself at the time of booking which must provide cover equal to our own standard policy.
If you have taken our insurance and have booked online or have received an email invoice from us, the insurance policy will appear as a PDF link within your emailed invoice. If you receive a posted invoice, the insurance policy will be in the form of a booklet. In both cases your booking reference acts as the policy number and your invoice is the insurance certificate
Q. As I am staying longer than a week, can my accommodation have a mid stay clean?
If a mid stay clean is not already included in your holiday package, it is normally possible to arrange this, but an extra charge will be payable.
Q. What level of cleaning is involved for self-catering properties?
Our properties are cleaned for your arrival and bed linen, bath and hand towels are provided at the beginning of your stay, with extra linen left for each week of your stay. Cot linen is not provided. We provide each of our properties with general cleaning products and a sponge, washing up liquid and a stock of bin liners, and we ask our guests to do a minimal clean to include cleaning of surfaces, clean barbecue, clear perishable food away and dispose of all rubbish, leave all crockery washed up and put away and leave bathrooms clean before they vacate their property. Should the property not be vacated in a reasonable state of cleanliness, we reserve the right to charge guests for any additional clean necessary.
Q. How can I provide feedback on my holiday?
To assist us to improve our service and ensure standards are maintained, we will be most grateful if you would take the time to complete our questionnaire in resort and return it to our resort staff prior to your departure.
Q. Does my property have a barbecue?
If a property has a barbecue we note this in the accommodation facilities. As the heat of the summer months often provokes fires, barbecues should be used sensibly and in a number of areas, are specifically prohibited by local bye-laws due to the heightened fire risk.
Q. What is it like to drive in Corsica?
Driving is the best way of getting around, as public transport is limited on the island with the exception of the train service from Bastia to Ajaccio with a branch line that runs along the coast through L'lle Rousse to Calvi and an infrequent bus service between several of the major towns. The scenery is beautiful, and as some of the minor roads can be narrow and winding, this can mean 50km takes up to an hour, however the main roads are much easier. Random police or breathalyser checks are common therefore do have your documentation to hand (driving licence or ID, car hire contract, vehicle insurance documents), wear your seatbelt and never drink and drive (0.05% blood alcohol concentration is the legal limit with fines up to €3000). It is also against the law in France to use your mobile phone whilst driving and you could incur a hefty on the spot fine.
Please ensure that you drive within the signposted speed limits in Corsica, as hefty on the spot fines can be levied. Speed limits are generally:110kph (68mph) on two lane highways; 90kph (56mph) on other roads in non-built up areas; 60kph (37mph) in towns.
Q. Is air-conditioning/heating included in the price of my accommodation?
Where air-conditioning or heating is available it is included in our prices and shown in our property descriptions, however a few properties require payment for air-conditioning locally and this will be advised in our brochure or on your booking confirmation. As part of the Sustainable Tourism code we ask that air-conditioning should be used sensibly, the windows and doors should be kept closed when air-conditioning is on. The units should be turned off when guests leave their property and shutters and windows should be closed during the hottest part of the day to increase efficiency.
Q. Will my television have an English-speaking channel?
Whilst the majority of those properties equipped with televisions also have a satellite receiver, only a small number are able to receive English-speaking channels which are likley to be BBC World Service or CNN. Ariel signals in Corsica can be poor resulting in irregular and intermittent channels.
Q. Can you drink tap water in Corsica?
The tap water in Corsica is perfectly safe to drink (unless otherwise indicated) but can have a different mineral content from that you are used to in the UK. Bottled water is inexpensive and readily available in all supermarkets and many other shops and it is important to drink lots of water to prevent dehydration. Although local water resources are usually sufficient, if the weather has been exceptionally hot and dry supplies can become short so, especially during high season, it is always a good idea to be economical with water.
Q. What facilities can I expect my hotel to provide?
Hotels in Corsica are graded under the French star rating system. Breakfasts are mostly continental with croissants, bread, jam and coffee served. Cooked buffet breakfasts are not the norm. Half board menus are often set with less choice than a restaurant. Tea and coffee making facilities are not generally available. Hotels welcome children but will charge for a cot or extra bed in a parent’s room. Babysitting and baby-listening services are not widely available.
Q. What facilities can I expect my villa to provide?
Each of our properties includes a minimum inventory to include such essentials as a kettle, iron and toaster. All larger electrical equipment for each property e.g. television, washing machine etc is noted in the individual description. Please do advise one of our representatives if you find something faulty or broken to enable us to arrange a speedy solution.
Q. Can I have a guest staying locally?
Only guests named on your confirmation are entitled to occupy the accommodation. Any guests not appearing on the invoice we have sent to you will be charged locally.
Q. Are swimming pools safe in Corsica?
Swimming pool details such as sizes, shape and depth (where known) are detailed in our facilities section for each accommodation. Please refer to each property or call our team if you require further information and we will check with the owner. All pools have a security system in place, alarm, fence or cover, as is required by French law but children should be supervised at all times. Pools are generally unheated in Corsica and are maintained and cleaned during your stay. Weather permitting all pools are open from the start of May to beginning of October but at times of bad weather debris can appear in an otherwise clean pool.
Q. Does my villa have maintenance staff?
Most properties have someone responsible for tending to the grounds and pool. We ask guests to allow them reasonable access to the property and grounds so these can be kept in good order for the benefit of all our guests.
Q. What will the bedrooms be like?
Rooms in our individual properties all differ and guests should note that no rooms are the same in terms of decor, style, size and position. Master bedrooms are considered superior to other bedrooms, when choosing a property for a group of friends make sure you agree who will have the master suite before arrival!
Q. Will my property have internet access?
Internet access has become an increasingly important feature for our guests and as a result, more properties are now equipped with Wi Fi facilities; please refer to our individual property descriptions. There are also a large number of cafés and restaurants across the island offering free internet access. Please note that the coverage and speed of connection may differ from at home and local network issues are out of the property owner's, and our control.
Q. Can beaches be overcrowded?
Outside July and August, the traditional holiday season for the French and Italians, Corsica’s beaches are less crowded. However, in the height of the holiday season even the more remote beaches can be busy. It is worth remembering that due to the sheer number of beaches in Corsica, many of the more secluded beaches are unsupervised. Visit our beaches page for more information.
Q. What is the smoking policy in Corsica?
Out of respect for our guests and our properties, we have a no smoking policy in our accommodation. This also applies to hired cars. Just as in the UK, a smoking ban in all public areas is now in place across France.
Q. What are you doing to promote sustainable tourism?
Corsicans are proud and passionate people who are keen to protect the environment and traditions of their island. We at Corsican Places share the same view and strive to protect their enchanting culture, beautiful landscapes and varied wildlife. We are delighted to have been awarded 5 star sustainable tourism status, the highest level possible, by the Association of Independent Tour Operators (AITO) for our policies and practices and continually encourage our guests to behave in a sustainable manner. In July 2012, we supported the Travel Foundation's 'Make Holidays Greener', a consumer awareness campaign aiming to engage travellers with the concept of 'greener' holidays, which help to protect the environment and benefit local people in tourist destinations. To show our support for the cause and with the help of suppliers and customers, we made our charter flights carbon neutral during the month. Uptake on the campaign was successful with the total number of passengers opting into our carbon offset projects doubling. We also work with Beyond Carbon offering you the chance to help offset some of the environmental damage aircraft emissions cause. By accepting our Carbon Offset Scheme, a donation of £3 per person will be invested into our Gambian projects, including tree planting and the manufacturing of low energy Mayan Turbo stoves. We are constantly looking at opportunities in Corsica for the future with the hope of setting up a reforestation project. For more information about these projects and how you can help please go to www.corsica.co.uk/carbonoffset
Q. How does health and safety compare to the UK?
The welfare of our customers is our prime consideration and we are committed to raising the standards of health and safety in our properties and to continue to identify areas where safety can be improved. General safety regulations do vary from country to country and are often less stringent than those that we have come to expect in the UK. It is therefore important to be safety conscious and we suggest that on your arrival you familiarise yourself with your surroundings, read the information file provided, and to speak with your representative if you have any concerns. We hope that by taking these simple steps, this will help to ensure that everybody in your party has a safe and enjoyable holiday.
We are working with the Foreign and Commonwealth Office to do all that we can to help British Travellers stay safe overseas. Visit Foreign & Commonwealth Office website » Their website at FCO Travel Advice Know Before You Go is packed with essential tips, travel advice and up-to-date country specific information.
Q. How common are power cuts?
Voltage is the same as in the UK but cuts are more common. In Corsica you may find supply to be less powerful and at times intermittent especially during or after storms and in periods of high winds.
Q. What should I expect from the local village life?
When our guests are on holiday, the local population will be going about their daily business. Rural or village properties may have farming activities nearby, hunting and festivals, over which we have no control. In villages and more rural areas there may be dogs and cats that wander around apparently wild. Guests are encouraged not to feed them as this will attract them to the property.
Q. Is it likely I will see insects or other creatures?
Corsica is a very natural and undeveloped island, and especially in properties in the countryside, animals, birds and insects may be present around the house and occasionally living in inaccessible areas such as eaves and roof spaces. Mice, other field animals and small lizards may occasionally come into houses, especially in very dry periods. Mosquitoes, ants and other insects are quite common in the warmer climates and we strongly advise our guests not leave any food uncovered, so as not to attract insects, rodents and animals.
Q. Is there much building work going on in Corsica?
Whilst tightly controlled and sparse by Mediterranean standards, as part of their development, some resorts can experience local building work. We are unable at times to predict when and where building works will occur, as third parties carry these out over whom we have no control. Whenever we are aware that building works may have an impact on your holiday, we will advise you before departure as we appreciate the inconvenience that such work may cause. Whilst we will endeavour to do our best to find you alternative accommodation, in extreme cases this may not always be possible, especially in high season.
Q. Is it OK to take travellers cheques to Corsica?
It is virtually impossible to change Travellers Cheques in Corsica so we do not recommend that you take them. Credit cards are now very widely accepted - the exception being some of the restaurants in the mountain villages.
Q. What currency is used in Corsica?
As part of France, the currency used in Corsica is the Euro.
Q. What are passport and visa requirements for Corsica?
For travel to Corsica, you will need a valid passport for all members of your party.
If you are NOT a citizen of the UK, Ireland, another EU country, Switzerland, Canada or the USA, you may also need a visa. Please contact the French Embassy for details.
Q. Will I get the seat numbers I have chosen?
If you have been given seat numbers these are unfortunately not guaranteed and may be moved prior to your departure for operational reasons such as infant safety, medical or assistance requests, or to balance the aircraft for take-off. We will always seat your party together where possible, which includes across the aisle or the rows in front or behind.
Q. Are hotel facilities, including pool, open all year round?
Hotel facilities can sometimes be limited outside of high season. Due to weather conditions, outdoor pools are generally open from 1st May to 30th September as they are, and remain, unheated throughout the season. Hotel restaurants may also be restricted during early and late season. For further information please ask at the time of booking.
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