Q. What time can I gain access to my accommodation?
Access to self-catering properties is not permitted before 4pm. All villas must be vacated no later than 10am irrespective of flight departure times. This also applies to clients arriving earlier and waiting and departing clients who may pack but wish to stay at the property. Owners and cleaners need access to the property without guests being present to ensure it is cleaned and ready for the start of the holiday. It may be possible to drop your luggage off earlier - please speak to us.
Q. What does a Premium Collection villa classification mean?
The very best properties from our accommodation collection, our Premium Villas are renowned for their quality, comfort and special features. In addition to stunning locations, large grounds and superb facilities and amenities, these villas also benefit from private pools and en-suite facilities in most bedrooms.
Q. Are there age restrictions on car hire in Corsica?
To hire a car in Corsica you need to be at least 21 years of age and have held a full driving licence for at least one year. You will also need a valid credit card.
Drivers under 25 years of age will be charged an additional young driver surcharge locally.
Q. What linen is included?
Bed linen, bath and hand towels plus tea towels are provided on a weekly basis in all of our self catering properties. For all private villas with pools we will also include pool towels for your party. Cot linen is not provided.
For flight-inclusive bookings, beds will be made up corresponding to the number of guests on the reservation, please advise us before your holiday of any requirements you have which differ from this. Please note that for multiple week stays, clean linen for each week will be delivered each weekend but the bed will not be made up, except in our Premium Collection properties.
Q. Will I get directions to my property?
Arrival instructions, including directions and access to the property along with GPS co-ordinates, are included in your travel documentation sent via email prior to your travel date.
Q. How will I arrange to meet up with my representative?
Our resort team will contact you prior to your arrival in Corsica, and you can choose how to use the services they offer, be by phone, chat, video call or face-to-face. Please ensure you have provided us with a mobile number in advance of your holiday.
Q. Why do I need arrival instructions if I have a transfer?
As well as directions to the property, arrival instructions contain essential information such as how to access your accommodation and transfer drop off points.
Q. I need a cot & highchair, how do I reserve one?
Foldable highchairs and travel cots are provided free of charge in our self-catering properties if requested at time of booking.
For hygiene reasons, cots are not supplied with linen so do remember to take your own.
Cots and highchairs can also be requested for hotel bookings, for which a small supplement may apply. Please contact Administration if you have not requested these items at the time of booking.
Q. Can I make requests on my booking?
If you have any special requirements for your holiday, accommodation or flights, please ensure they are requested at time of booking. As always, a request can never be guaranteed. Please contact our Administration team if you wish to add a request after the booking has been made. Please note we are unable to inspect requested items or services that are not advertised.
Q. What happens if I encounter a problem whilst on holiday?
If there is anything at all about your holiday or property, which you feel unhappy about it is important that you inform your representative as soon as possible, so they are able to take any action locally that may be necessary. Your representative should always be advised in the first instance rather than the UK Office.
Q. When will I receive my travel documents?
Your travel documents will be sent by email two weeks prior to your date of travel. Your flight timings will be those shown in your travel documents email, please check them carefully as soon as you receive them as the airline may have changed these since the time of booking.
Q. How many drivers are included in my car hire?
Your car hire package includes two named drivers per car. A third driver can be added at the car hire desk for a supplement. Drivers must be at least 21 years old and have held a full licence for at least a year. Please ensure that your choice of car can accommodate all of your luggage. Unfortunately, specific vehicle makes and models cannot be guaranteed.
Q. Due to unforeseen circumstances, I need to amend/cancel my holiday, how do I go about this?
Any amendments will be subject to availability and an amendment fee in addition to any difference in costs. This is in addition to any suppliers' amendment or cancellation fees. Further details can be obtained from our Admin Team on 01489 866933 or via email at firstname.lastname@example.org. Amendments within 14 days of travel are not always possible and cancellation charges will apply. Should you need to cancel, please advise our Admin Team as soon as possible, preferably by phone. We also advise that you let your holiday insurance company know as soon as possible.
Q. What form of payment do you accept?
- Account name: Serenity Holidays
- Account number: 06019129
- Sort code: 60-18-46
Please quote your booking reference number on all bank transfer transactions
Credit and Debit cards (no handling charge, unless a business credit card is used when a 1.6% charge will apply)
- Visa Electron
Unfortunately, we are not able to accept Solo or American Express cards
Please make payable to Corsican Places and add your holiday reference to the reverse of the cheque along with your name and address.
Q. How do I arrange a car seat for my child/baby?
We recommend you take your own booster/baby seats, which can be transported free of charge on flights to Corsica. If you choose to hire one please ensure this is requested at the time of booking, where we will advise you of any associated costs.. Our car hire supplier offer front-facing infant seats (9-18kgs) for babies requiring front facing seats from approximately 6-9 months or booster seats (15-36kg) for children aged 4-11. Rear facing baby seats cannot be provided.
Q. What level of cleaning is involved for self-catering properties?
Our properties are cleaned for your arrival and bed linen, bath and hand towels as well as tea towels are provided at the beginning of your stay, with extra linen left for each week of your stay. Cot linen is not provided.
Our Premium properties also include a mid-week clean of approximately 2 hours, however linen and towels are not replaced.
We provide each of our properties with general cleaning products and a sponge, washing up liquid and a starter stock of bin liners, and we ask our guests to do a minimal clean to include cleaning of surfaces, clean the barbecue, clear perishable food away, dispose of all rubbish, leave all crockery washed up and put away and leave bathrooms clean before they vacate their property.
Should the property not be vacated in a reasonable state of cleanliness, we reserve the right to charge guests for any additional clean necessary.
Q. How can I provide feedback on my holiday?
To assist us to improve our service and ensure standards are maintained, we will be most grateful if you would take the time to complete our questionnaire. This will be sent to you via a link within our welcome home email, which you shall recieve on your return from holiday.
Q. Can you drink tap water in Corsica?
The tap water in Corsica is perfectly safe to drink (unless otherwise indicated) but can have a different mineral content from that you are used to in the UK. Bottled water is inexpensive and readily available in all supermarkets and many other shops and it is important to drink lots of water to prevent dehydration. Although local water resources are usually sufficient, if the weather has been exceptionally hot and dry supplies can become short so, especially during high season, it is always a good idea to be economical with water.
Q. What facilities can I expect my villa to provide?
Each of our properties includes a minimum inventory to include such essentials as a kettle, iron and toaster. All larger electrical equipment for each property e.g. television, washing machine etc is noted in the individual description. Please do advise one of our representatives if you find something faulty or broken to enable us to arrange a speedy solution.
Q. Can I have a guest staying locally?
Only guests named on your confirmation are entitled to occupy the accommodation. Please advise us before travel to add guests.
Q. Are swimming pools safe in Corsica?
All pools have a security system in place, alarm, fence or cover, as it is required by French law.
Q. What are you doing to promote sustainable tourism?
Corsicans are proud and passionate people who are keen to protect the environment and traditions of their island. We at Corsican Places share the same view and strive to protect their enchanting culture, beautiful landscapes and varied wildlife. We are delighted to have been awarded 5 star sustainable tourism status, the highest level possible, by the Association of Independent Tour Operators (AITO) for our policies and practices and continually encourage our guests to behave in a sustainable manner. In July 2012, we supported the Travel Foundation's 'Make Holidays Greener', a consumer awareness campaign aiming to engage travellers with the concept of 'greener' holidays, which help to protect the environment and benefit local people in tourist destinations. To show our support for the cause and with the help of suppliers and customers, we made our charter flights carbon neutral during the month. Uptake on the campaign was successful with the total number of passengers opting into our carbon offset projects doubling. We also work with Beyond Carbon offering you the chance to help offset some of the environmental damage aircraft emissions cause. By accepting our Carbon Offset Scheme, a donation of £3 per person will be invested into our Gambian projects, including tree planting and the manufacturing of low energy Mayan Turbo stoves. We are constantly looking at opportunities in Corsica for the future with the hope of setting up a reforestation project. For more information about these projects and how you can help please go to www.corsica.co.uk/carbonoffset
Q. How does health and safety compare to the UK?
The welfare of our customers is our prime consideration and we are committed to raising the standards of health and safety in our properties and to continue to identify areas where safety can be improved. General safety regulations do vary from country to country and are often less stringent than those that we have come to expect in the UK. It is therefore important to be safety conscious and we suggest that on your arrival you familiarise yourself with your surroundings, read the information file provided, and to speak with your representative if you have any concerns. We hope that by taking these simple steps, this will help to ensure that everybody in your party has a safe and enjoyable holiday.
We are working with the Foreign and Commonwealth Office to do all that we can to help British Travellers stay safe overseas. Visit Foreign, Commonwealth and Development Office website » Their website at FCDO Travel Advice Know Before You Go is packed with essential tips, travel advice and up-to-date country specific information.
Q: What happens if I test positive for Covid-19 in resort?
If you test positive in your destination before you’re due to return home to the UK, you’ll need to inform your representative, your insurance company and your hotel as soon as possible. You’ll then need to follow the specific guidance given to you by your insurance company, which may include the need to self-isolate in a medical facility or your hotel room and our resort team will be on hand to assist you.
Q. Corsica Currency
As part of France, the currency used in Corsica is the Euro.
Q. Do you offer welcome packs?
All of our self-catering properties include a small Welcome to Corsica gift pack for your party. The contents will include: Water, orange juice, wine, beer, Corsican biscuits and crisps...
Q. What is ATOL protection?
When you book a holiday with Corsican Places you will benefit from ATOL protection. This ensures that you won’t lose your money or become stranded abroad in the unlikely event of financial failure.
Q. Are stairgates provided in self-catering properties?
We are unable to provide stairgates however customers may wish to buy a travel stairgate in the UK before travel
Q. What do I need to collect a hire car in Corsica?
You must produce your driving licence together with a valid credit card (debit cards are not accepted). If you have a photo licence the paper counterpart is not required; you will need to consent to records being accessed as required.
Q. What are passport and visa requirements for Corsica?
For travel to Corsica, you will need a valid passport for all members of your party.
Your passport must be issued less than 10 years before the date you enter the country (check the ‘date of issue’), valid for at least three months after the day you plan to leave (check the ‘expiry date’). If your passport was issued before 1 October 2018, extra months may have been added to its expiry date.
If you are NOT a citizen of the UK, Ireland, another EU country, Switzerland, Canada or the USA, you may also need a visa. Please contact the French Embassy for details.
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