Frequently Asked Questions

We've put together an A-Z guide of useful information which will help answer common questions often asked by our customers before travelling to Corsica. 

If you have any other questions that are not covered in this section, please do not hesitate to contact our reservations team on 01489 866931 or email your question to us »

Coronavirus latest news

Last updated: 17th March, 13:42

We are aware of the unfortunate news that the Foreign & Commonwealth Office (FCO) has now advised British citizens to avoid all but essential travel to anywhere in the world.

We will continue to follow advice from the Foreign and Commonwealth Office, and our ATOL and ABTA bonding means that any package holiday booked with us is fully protected in the event that government restrictions are still in place to Corsica at the time of travel. Rest assured that if your booking is affected, we will contact you to discuss the options available to you (in departure date order).

This is an evolving situation and as travel for our customers is not imminent, we will continue to monitor the advice and would ask that you do the same using the links below.

  • Please click here for information on travelling overseas.
  • Please click here for information on what to do if you are returning from another country.

We understand that this is an extremely stressful time, and are doing our utmost to answer all your questions. However, due to our phone lines being very busy, we ask that you please refrain from contacting us and rest assured that you will hear from a member of our team in due course.

You can also read our Frequently Asked Questions section below, where you'll find the answer to many questions regarding Covid-19.

 

Frequently asked questions

Q. What happens if the FCO advises against all but essential travel to the country I am in or due to visit?

If you are currently in the destination you will be repatriated as soon as possible. If you are due to travel imminently, then alternative options will be discussed with you.  This will include postponing your trip, changing destination or the option to cancel. If you are travelling to the country in the coming weeks or months, we would contact you to discuss the latest situation and options available to you. 

 

Q. If I cannot take my holiday due to the Coronavirus outbreak, am I entitled to compensation?

You won’t be entitled to any compensation, as the reason for the holiday not continuing is outside the control of us, the Tour Operator

 

Q. Can I amend my trip if the FCO advice doesn't change but I don't want to go?

If you decide to amend or cancel your holiday to Corsica, this would be in line with our standard terms and conditions, where cancellation charges would apply. If this is your decision, we advise you contact your insurance company to see if you would be able to recover any of the costs.  

 

Q. I’m seeing reports of people being quarantined in their hotel, what if this happens to me whilst on holiday?

Local health authorities may decide to impose restrictions on hotel guests while they conduct investigations or carry out tests. These are preventative measures aimed at containing the spread of the virus and customers should comply with instructions given by the health authorities. 

In such a situation we would endeavour to offer you appropriate assistance including 1) providing appropriate information on health services, local authorities and consular assistance 2) assisting you to contact a family member / friend of your choice 3) assisting you to find alternative travel arrangements if necessary. For any additional costs incurred in this situation, you would need to contact your travel insurer to cover these.

We recommend that you keep up to date with the Government advice and further  information relating to coronavirus, the risks and preventative measures: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public