Contact Us

Please call, email, chat or use the comprehensive Questions & Answers section below
(We endeavour to answer emails in real time during normal office hours)

 
 

Contact the Specialists

Our lines are extremely busy, so if you have any questions regarding the current Coronavirus situation, please read the latest update below before calling. 

Last updated: 12 April 2021

COVID-19

Please click on the link for the latest FCDO (Foreign, Commonwealth & Development Office) advice for travel to France.  Please note that the information given is for travel at the present time and is not necessarily applicable for this summer. France foreign travel advice

It has never been more important to book with a reputable Tour Operator.  Our ATOL and ABTA bonding means that any package holiday booked with us is fully protected. For more information, please see our FAQs below:

How is my money financially protected?

The package holidays (flight inclusive) or flight only arrangements we sell are protected by ATOL under our Air Travel Organiser’s Licence number [1866]. ATOL is the UK's financial protection scheme and protects you when you book a holiday with us, a UK ATOL holder. It will provide support so that you are not at a financial loss or without assistance abroad if we cease trading. Our accommodation-only holidays are covered by ABTA bonding.  

The latest on our holidays / flights to Corsica. 

Our flights to Corsica have now been cancelled up until the 26th June (inclusive). We have contacted anyone due to travel before this date to offer a range of options, including amendment to a future date, a credit voucher or cancellation with a refund. 

For our customers travelling on or after the 27th June, the UK government has announced that international travel can resume from the 17th May with a new traffic light system in place; destinations will be categorised as 'green', 'amber' or 'red'. We expect to know more in the coming weeks regarding which destinations fall into which category and for the time being, we appreciate your patience - rest assured that we shall be in touch if there are any changes to your holiday.  

For more information on the GTT (Global Travel Taskforce) framework, please click here Global Travel Taskforce sets out approach to safely restarting international travel

Should I pay my balance?

We appreciate you may be feeling uncertain about paying your balance. We would like to reassure you that if your holiday is cancelled, you will be offered a range of options, including a full refund. Such circumstances would include:

  • The UK FCDO advise against all non-essential travel to your destination
  • Borders to your destination are closed
  • You are required to quarantine on arrival at your destination
  • You are required to quarantine for 10 days on your return to the UK

In the event your holiday is affected by one of the points above, one of our agents will be in touch to advise you of your options.

I feel unsure about travelling after the 27th June, what are my options?

You have the flexibility to change your holiday to the same destination, to another date in 2021, right up until the date your balance is due. We won’t charge an amendment fee and will only pass on any increase (or decrease) in your holiday cost that results from any changes*

If you don’t wish to change to a later date and have a specific reason for not wanting to travel, we recommend you contact your travel insurers and talk to them about whether you would be covered for cancellation under your policy.

* Some properties in our portfolio have stricter change and cancellation terms that differ from those in our standard T&Cs. Some airline tickets are non-changeable and/or non-refundable except in the event of a travel restriction or cancellation by the airline operator.

What if I need assistance whilst on holiday?

Our local representatives will be on hand to guide you every step of the way, from the moment you arrive until you leave. From advice on the local guidelines to specialist knowledge in your destination, we’ve got it covered.

 

 

 

 

Email our expert team today...

At Serenity Holidays, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. You have the right to change your preferences with us at any time. Please click here for our full privacy notice.

Please complete reCAPTCHA challenges to proceed.
  Send Enquiry

We endeavor to answer emails in real time during normal office hours.

Meet our expert team...

Corsican Places Sales Staff

Kerry Townsend

Sales Consultant, joined 1999

 

Kerry's favorite villas are Prince Pierre in Calvi & La Citaj in St Florent.

Corsican Places Sales Staff

Lydia Emery

Sales Consultant, joined 2007

 

Lydia has driven all over the island to enjoy the best views.

Corsican Places Sales Staff

Debbie Seierland

Sales Consultant, joined 2001

 

Debbie's favourite place to stay is a small, pretty seaside village called Algajola.

Corsican Places Sales Staff

Anna Kirkpatrick

Sales Consultant, joined 2007

 

Anna's favourite visit to Corsica was helping the reps set up for the season.

Corsican Places Sales Staff

Alison Westerman

Sales Consultant, joined 2011

 

Alison loves Corsica's speciality dish - fresh mussels with lots of sauce.

Corsican Places Sales Staff

Rosie McConville

Sales Consultant, joined 2016

 

Rosie's highlight was canyoning amid the beautiful Corsican landscapes.