Contact Us

Please call, email, chat or use the comprehensive Questions & Answers section below
(We endeavour to answer emails in real time during normal office hours)

 
 

Contact the Specialists

Our lines are extremely busy, so if you have any questions regarding the current Coronavirus situation, please read the latest update below before calling. 

Travel restrictions due to COVID-19

Last updated: 15th September, 11:23

Here is our latest information and travel advice regarding the ongoing coronaviris (COVID-19) situation. 

From the 13th August, The Foreign, Commonwealth and Development Office (FCDO) advise against all but essential international travel to France. The FCDO is not advising those already travelling in France to leave at this time. If you are returning to the UK on or after 15th August, you will need to self-isolate on your return for 14 days. This is based on the current assessment of COVID-19 risks.

France foreign travel advice

Our ATOL and ABTA bonding means that any package holiday booked with us is fully protected. For more information, please see our FAQs below:

 

What is happening with my holiday?

We have now contacted all our customers who were due to travel this summer. We'd like to say thank you to all our customers for their patience and understanding in these difficult times.
 

If I have rebooked my holiday for next year, is my money financially protected?

The package holidays (flight inclusive) or flight only arrangements we sell are protected by ATOL under our Air Travel Organiser’s Licence number [1866]. Our accommodation-only holidays are covered by ABTA bonding, which means that the cost of your holiday is underwritten by these trade regulators and your money is protected.
 

Do I need to be insured against COVID-19 next summer?

It is essential you have the correct travel insurance for summer 2021 and that your policy covers you for medical expenses, subsistence, and repatriation if you or a member of your party contract COVID-19 during your holiday.

If you took out a single trip policy or renewed an annual policy before the outbreak began in February, you should be covered but you will need to contact your insurance to check. Some insurances are allowing customers extensions on their policies to cover specifically for COVID-19.

ABTA has recently launched a new insurance product and we are also aware that other insurers, including AllClear Insurance, Cover for You, Stay Sure, AXA and Trail finders, are now offering policies that specifically cover COVID-19. 
 

What will happen in the event of a “local” UK lockdown next summer preventing our group, or any member of our group from travelling. Will I be entitled to a refund?

If Coronavirus continues to have an effect in summer 2021 and a local lockdown is imposed, you would not be entitled to a refund from us. If you are prevented from travelling, you should be able to claim from your travel insurance, provided you took out the policy before the lockdown was imposed.

In the event of a local lockdown you should first check with your local authority to ascertain if the local ban prevents you from travelling abroad, as some local lockdowns only apply to services provided in the area affected. If you are not allowed to travel, provided you took out your insurance before any local lockdown preventing you from travelling, your policy should cover you for this eventuality. You should ensure that your insurance policy has the option of ‘Travel Disruption Extension’.

 

What happens if there is an outbreak of COVID-19 while I am on holiday?

Should you, or anyone in your party develop any symptoms of COVID-19 whilst on holiday please inform our representative, the hotel staff (if applicable) and your insurers immediately. You will then be offered assistance and advice on the measures you will need to follow, which may differ depending on the type of accommodation you are staying i.e. a villa or a hotel.  

 

What happens if I no longer wish to travel?

We don’t know what the situation with COVID-19 will be next year, but we hope to be able to offer your holiday as booked. If you have a specific reason for not wanting to travel, and there are no FCDO (Foreign, Commonwealth and Development Office) restrictions in place, we recommend you contact your travel insurers and talk to them about whether you would be covered for cancellation under your policy.

If we can provide the holiday as booked, but you decide you no longer wish to go, our standard terms and conditions will apply.

 

 

Email our expert team today...

At Serenity Holidays, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. You have the right to change your preferences with us at any time. Please click here for our full privacy notice.

Please complete reCAPTCHA challenges to proceed.
  Send Enquiry

We endeavor to answer emails in real time during normal office hours.

Meet our expert team...

Corsican Places Sales Staff

Kerry Townsend

Sales Consultant, joined 1999

 

Kerry's favorite villas are Prince Pierre in Calvi & La Citaj in St Florent.

Corsican Places Sales Staff

Lydia Emery

Sales Consultant, joined 2007

 

Lydia has driven all over the island to enjoy the best views.

Corsican Places Sales Staff

Debbie Seierland

Sales Consultant, joined 2001

 

Debbie's favourite place to stay is a small, pretty seaside village called Algajola.

Corsican Places Sales Staff

Anna Kirkpatrick

Sales Consultant, joined 2007

 

Anna's favourite visit to Corsica was helping the reps set up for the season.

Corsican Places Sales Staff

Alison Westerman

Sales Consultant, joined 2011

 

Alison loves Corsica's speciality dish - fresh mussels with lots of sauce.

Corsican Places Sales Staff

Rosie McConville

Sales Consultant, joined 2016

 

Rosie's highlight was canyoning amid the beautiful Corsican landscapes.