Contact Us

Please call, email, chat or use the comprehensive Questions & Answers section below
(We endeavour to answer emails in real time during normal office hours)

 
 

Contact the Specialists

Our lines are currently extremely busy, so if you have any questions regarding the current Coronavirus situation, please read our latest update below before calling.

Travel restrictions due to COVID-19

Last updated: 29th May, 11.20

Our ATOL and ABTA bonding means that any package holiday booked with us is fully protected in the event that government restrictions are still in place to Corsica at the time of travel.

The Foreign and Commonwealth (FCO) is currently advising against all but essential travel to anywhere in the world. We are closely monitoring the advice from the FCO and should there be further travel restrictions imposed and your booking is affected, rest assured we will contact you to discuss the options available to you. We will prioritise contact with customers who are travelling the soonest.

If you have an existing booking and are travelling on or before 28th June 2020, we will be in contact with you as soon as we can to discuss your options.
 

We are monitoring the government advice daily and our policies are constantly under review. Rest assured, we will contact our customers should their bookings be affected by any change in our policy. 

 

I have concerns about future travel, what should I do?

If you have already booked a holiday with us, we appreciate you may have some concerns about the future of your trip, which is why we're now offering our customers greater flexibility and some much-needed peace of mind.

If you have an existing booking and are travelling between 29th June and 31st July 2020, you can now amend your holiday for free to a later departure date. If you choose a holiday that's more expensive that your original booking, you'll need to pay the difference in price, plus any charges that third parties pass onto us. If you choose a holiday that's cheaper than the one you originally booked, we'll refund you the difference. You can make a change up until four weeks before your original departure date.

If you have a specific reason for not wanting to travel and there are no FCO restrictions in place, we recommend you contact your travel insurers and talk to them about your cover as our standard terms and conditions will apply for cancellations.

If you are due to travel after 1st August 2020, then our standard terms and conditions apply.

 

I have been advised by the government to self-isolate

If you have a future booking where we can fulfil all elements of your holiday, our normal cancellation charges apply and we suggest you speak to your travel insurers to see if you are covered for self-isolation. If your GP has advised against travel, then again, you should speak to your travel insurance provider. 

Another option is to delay your holiday to when you can travel. If you are travelling before 31st July 2020, you can now amend your holiday for free to a later holiday departure date in 2020. If you choose a holiday that's more expensive that your original booking, you'll need to pay the difference in price, plus any charges that third parties pass onto us. If you choose a holiday that's cheaper than the one you originally booked, we'll refund you the difference. You can make a change up until four weeks before your original departure date.
 

Flexible future travel

If you book flights or a holiday before 30th June 2020 for travel before 31st October 2020, you will now be able to change to any flight or holiday that’s currently on sale up until 31st October 2021 without paying our amendment fee (3rd party fees may still apply). Bookings are fully protected with our ATOL and ABTA bonding.

Please see full details on our Book with confidence - 100% protected page.

 

 

Email our expert team today...

At Serenity Holidays, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. You have the right to change your preferences with us at any time. Please click here for our full privacy notice.

Please complete reCAPTCHA challenges to proceed.
  Send Enquiry

We endeavor to answer emails in real time during normal office hours.

Meet our expert team...

Corsican Places Sales Staff

Kerry Townsend

Sales Consultant, joined 1999

 

Kerry's favorite villas are Prince Pierre in Calvi & La Citaj in St Florent.

Corsican Places Sales Staff

Lydia Emery

Sales Consultant, joined 2007

 

Lydia has driven all over the island to enjoy the best views.

Corsican Places Sales Staff

Debbie Seierland

Sales Consultant, joined 2001

 

Debbie's favourite place to stay is a small, pretty seaside village called Algajola.

Corsican Places Sales Staff

Anna Kirkpatrick

Sales Consultant, joined 2007

 

Anna's favourite visit to Corsica was helping the reps set up for the season.

Corsican Places Sales Staff

Alison Westerman

Sales Consultant, joined 2011

 

Alison loves Corsica's speciality dish - fresh mussels with lots of sauce.

Corsican Places Sales Staff

Rosie McConville

Sales Consultant, joined 2016

 

Rosie's highlight was canyoning amid the beautiful Corsican landscapes.