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Access to self-catering properties before 4pm is not permitted, and all villas must be vacated no later than 10am, irrespective of flight departure times. This also applies to clients arriving earlier and waiting, and departing clients who may pack and stay at the property. This causes distress to owners and maids who need time to prepare the accommodation for arriving guests without being compromised by clients being there. It also contravenes our contractual agreements with owners, some of whom may apply extra charges. Clients arriving independently must ensure they comply with these times, taking into account driving time to and from airports. 

Bed linen, bath and hand towels are provided on a weekly basis. Beach towels are only provided in our Premium villas. Therefore you are required to take beach towels for all other villas or apartments, as bath towels are not permitted for beach or pool use. In most properties, guests can expect beds to be made up on arrival. Cot linen is not provided.

For flight-inclusive bookings, beds will be made corresponding only to the number of guests on the reservation, however please advise us before your holiday of any requirements you have which differ from this. Please note that for multiple week stays, clean linen for each week will be delivered each weekend but the bed will not be made up, except in our Premium properties.

Due to the stringent regulations for pilots flying in and out of Corsica it has been known for flights to be altered in which instance we will contact you as soon as we are advised. Airlines and flight times given can be subject to change, which is unfortunately beyond our control.

Arrival instructions, which include directions to the property and GPS co-ordinates, are sent out with your travel documentation two weeks prior to your travel date.

Our representatives will endeavour to meet you on arrival at the airport, provided they are aware of your flight details. If you have chosen to have a representative visit you whilst you are on holiday,  a note giving the proposed date and time will be awaiting your arrival at your accommodation.

As well as directions to the property, arrival instructions contain essential information on how to access your accommodation and representative's contact details. Please ensure that you do not travel without this document.

As a result of UK Government legislation, we are required to collect Advance Passenger (passport) Information from all customers (including infants) travelling to and from the UK by air. If we do not receive this information, tickets cannot be processed.

When did it start?

• It applies to all flight travel from 1st November 2009 (currently excludes Titan Airways STN - CLY and bmi British Midland LHR - FSC routes)

What information is needed per passenger?

• Full name, as per your passport including any middle names.
• Your date of birth.
• The travel document 'type' eg: passport.
• Your nationality.
• Passport Country of Issue.
• Passport number and expiry date.

When is the information required by

• Either at the time of booking or at least 7 days before travel in order for your tickets to be processed in time. Failure to do so will prevent tickets from being issued. Any API details received within 7 days of departure will result in a Ticket on Departure being arranged, for which you maybe charged.

How can I provide this information?

• Please visit our API page on our website where you can input the information. Alternatively you can call Administration on 0845 330 2047.

What if I book late?

• Our website will not confirm a booking within 7 days of travel, unless you input your API details, so please have them to hand.
• Ticket on Departure information will not be provided until we have your API details.

Foldable highchairs and travel cots are provided free of charge in our self-catering properties if requested at time of booking. For hygiene reasons, cots are not supplied with linen so do remember to take your own. Cots and highchairs can also be requested for hotel bookings, for which a small supplement may apply. Please contact Administration if you have not requested these items at the time of booking.

If you have any requests for your holiday accommodation or flights, please ensure they are requested at time of booking. Where an extra item or service to that advertised is provided at your request, please note that we have not inspected these facilities. As always, a request is never guaranteed. Please contact Administration if you wish to add a request after the booking has been made.

If there is anything at all about your holiday or property, which you feel unhappy about it is important that you inform your representative as soon as possible, so they are able to take any action locally that may be necessary. Your representative's phone number can be located on your arrival instructions sent out with your ticket package. Your representative should always be called in the first instance rather than the UK Office.

These can be expected 2 weeks prior to your date of travel and will include elements such as a travel guide, arrival instructions, accommodation voucher and flight tickets (where applicable).

Flight only customers travelling with Titan Airways (STN - CLY), Flybe (MAN-CLY) or bmi British Midland (LHR - FSC) will receive an electronic ticket.

Your car hire package includes two name drivers per car, however there maybe age restrictions on certain categories of car.  Please contact us if you require further information.

You will need to let Administration know as soon as possible, preferably by telephone. Fees may apply depending on the nature of the change/cancellation and the time before the date of travel. This is in addition to any carriers' alterations or cancellation fees. We also advise that you let your holiday insurance company know as soon as possible.

Debit cards (no handling charge)

• Switch/Maestro
• Visa Electron (through our call centre)
• Delta

Credit cards (will incur a 2% handling charge)

• Visa
• MasterCard
• Amex

Unfortunately we are not able to accept Solo cards.

Cheques made payable to Corsican Places and your holiday reference added to the reverse of the cheque along with your name and address.

Bank transfers

• Account number: 06019129
• Sort code: 60-18-46

Please quote your booking reference number on all bank transfer transactions. 

Most of our self-catering properties are provided with a free welcome hamper including basic provisions, such as tea, coffee, UHT milk, water, fruit juice, crackers, a selection of cheese, charcuterie and fresh olives and a bottle of wine, to provide you with light refreshments on your arrival.

The standard international practice is to let hotel rooms from midday to midday, however times do vary. Check in times are usually between 2pm and 3pm, with check out times between 11 am and 12 noon on the day of departure.

Seats must be requested at the time of booking. All baby and child seats are provided for babies requiring front facing seats (from approx 6-9 months), and are charged at a supplement of £20 each, however we recommend taking your own car seat. For babies requiring a rear facing seat, these cannot be provided by the car hire company and must be taken by yourself.

Holiday insurance is a must. We feel it is so important that we insist you either take our special holiday insurance or arrange a policy yourself at the time of booking which must provide cover equal to our own standard policy.

If a mid stay clean is not already included in your holiday package, it is normally possible to arrange this, but an extra charge will be payable.

Our properties are cleaned for your arrival and bed linen, bath and hand towels are provided at the beginning of your stay, with extra linen left for each week of your stay. Cot linen is not provided. We provide each of our properties with general cleaning products and a sponge, washing up liquid and a stock of bin liners, and we ask our guests to do a minimal clean to include cleaning of surfaces, clean barbecue, clear perishable food away and dispose of all rubbish, leave all crockery washed up and put away and leave bathrooms clean before they vacate their property. Should the property not be vacated in a reasonable state of cleanliness, we reserve the right to charge guests for any additional clean necessary.

To assist us to improve our service and ensure standards are maintained, we will be most grateful if you would take the time to complete our questionnaire in resort and return it to our resort staff prior to your departure.

If a property has a barbecue we note this in the accommodation facilities. As the heat of the summer months often provokes fires, barbecues should be used sensibly and, in a number of areas, are actually prohibited due to the heightened fire risk.

Driving is the best way of getting around, as public transport is limited on the island with the exception of the train service from Bastia to Ajaccio and a branch line that runs along the coast through L'lle Rousse to Calvi. The scenery is beautiful, and as some of the minor roads can be narrow and winding, this can mean 50km takes up to an hour, however the main roads are much easier.  Random police or breathalyser checks are common therefore do have your documentation to hand (driving licence or ID, car hire contract, vehicle insurance documents), wear your seatbelt and never drink and drive (0.05% blood alcohol concentration is the legal limit with fines up to €3000).  It is also against the law in France to use your mobile phone whilst driving and you could incur a hefty on the spot fine.

Where air-conditioning or heating is available it is included in our prices and shown in our property descriptions, however a few properties require payment for air-conditioning locally and this will be advised in our brochure or on your booking confirmation. As part of the Sustainable Tourism code we ask that air-conditioning should be used sensibly: the windows and doors should be kept closed when air-conditioning is on. The units should be turned off when guests leave their property and shutters and windows should be closed during the hottest part of the day to increase efficiency.

Whilst the majority of those properties equipped with televisions also have a satellite receiver, only a small number are able to receive English-speaking channels.

The tap water in Corsica is perfectly safe to drink (unless otherwise indicated) but can have a different mineral content from that you are used to in the UK. Bottled water is inexpensive and readily available in all supermarkets and many other shops and it is important to drink lots of water to prevent dehydration. Although local water resources are usually sufficient, if the weather has been exceptionally hot and dry supplies can become short so, especially during high season, it is always a good idea to be economical with water.

Hotels in Corsica are graded under the French star rating system. Breakfasts are mostly continental with croissants, bread, jam and coffee served.  Buffet breakfasts are not the norm. Half board menus are often set with less choice than a restaurant. Tea and coffee making facilities are not generally available. Hotels welcome children but will charge for a cot or extra bed in a parent’s room. Babysitting and baby-listening services are not widely available.

Each of our properties includes a minimum inventory to include such essentials as a kettle, iron and toaster. All larger electrical equipment for each property e.g. television, washing machine etc is noted in the individual description.  Please do advise one of our representatives if you find something faulty or broken to enable us to arrange a solution.

Only guests named on your confirmation are entitled to occupy the accommodation. Any guests not appearing on the invoice we have sent to you will be charged locally.

Swimming pool details such as sizes, shape and depth (where known) are detailed in our facilities section for each accommodation. Please refer to each property or call our team if you require further information and we will check with the owner. All pools have a security system in place, alarm, fence or cover, as is required by French law but children should be supervised at all times. Pools are generally unheated in Corsica and are maintained and cleaned during your stay. Weather permitting all pools are open from the start of May to beginning of October and at times of bad weather debris can appear in an otherwise clean pool.

Most properties have someone responsible for tending to the grounds and pool. We ask guests to allow them reasonable access to the property and grounds so these can be kept in good order for the benefit of all our guests. 

Rooms in our individual properties all differ and guests should note that no rooms are the same in terms of decor, style, size and position. Master bedrooms are considered superior to other bedrooms, when choosing a property for a group of friends make sure you agree who will have the master suite before arrival!

Only a minority of our self -catering properties have internet access as few have telephones and, for those few that do, the connection is invariably slow. There are internet cafès in the main resorts and a number of hotels have this facility.

Outside July and August, the traditional holiday season for the French and Italians, Corsica’s beaches are less crowded. However, in the height of the holiday season even the smaller beaches can be busy. It is worth remembering that due to the sheer number of beaches in Corsica, many of the more secluded beaches are unsupervised. Visit our beaches page for more information.

Out of respect for our guests and our properties, we have a no smoking policy in our accommodation. This also applies to hired cars. Just as in the UK, a smoking ban in all public areas is now in place across France.

Corsican Places has been awarded 5 star sustainable tourism status, the highest level possible, by the Association of Independent Tour Operators (AITO). As well as bringing a wealth of benefits to a destination, all tourism potentially has an evironmental, social and economic impact so we strive to negate any detrimental impact our business has on the environment and the destinations we send our customers to.

In 2007 we introduced a carbon offset scheme, Opt in and Offset, for our sister company, The Gambia Experience, and have committed to working with Tourism Industry Carbon Offset Service (TICOS) to manage projects initially in The Gambia: planting 20,000 trees and introducing low energy stoves. We are looking at opportunities in Corsica for the future. When a booking is made, there will be an option to carbon offset the flight for an additional cost of £3 per person to help offset some of the damages emissions cause. For more information about these projects and how you can help please go to www.corsica.co.uk/carbonoffset Details of our Sustainable Tourism policy can be found on our website at www.corsica.co.uk/rt

The welfare of our customers is our prime consideration and we are committed to raising the standards of health and safety in our properties and to continue to identify areas where safety can be improved. General safety regulations do vary from country to country and are often less stringent than those that we have come to expect in the UK. Each property is unique and may have staircases, steps or drops so it is important to be safety conscious. We suggest that on arrival you familiarise yourself with your surroundings, read the information file provided and speak to your representative if you have any specific concerns. We hope that by taking these simple steps, this will help to ensure that everybody in your party has a safe and enjoyable holiday.

Voltage is the same as in the UK but cuts are more common. In Corsica you may find supply to be less powerful and at times intermittent especially during or after storms and in periods of high winds.

When our guests are on holiday, the local population will be going about their daily business. Rural or village properties may have farming activities nearby, hunting and festivals, over which we have no control. In villages and more rural areas there may be dogs and cats that wander around apparently wild. Guests are encouraged not to feed them as this will attract them to the property.

Corsica is a very natural and undeveloped island, and especially in properties in the countryside, animals, birds and insects may be present around the house and occasionally living in inaccessible areas such as eaves and roof spaces. Mice, other field animals and small lizards may occasionally come into houses, especially in very dry periods. Mosquitoes, ants and other insects are quite common in the warmer climates and we strongly advise our guests not leave any food uncovered, so as not to attract insects, rodents and animals.